Last updated: 14 August 2026
Information you provide
The quotation form collects your name, contact details, requested service, route, preferred timing, and any brief note you choose to provide. The website prepares this information as a WhatsApp message. You can review it before sending.
Sensitive information
Do not submit medical records, identity documents, payment details, or other highly sensitive information through the website form. If additional clinical documents are needed, SAM will explain an appropriate method after direct contact is established.
How information is used
Information you send may be used to respond to your enquiry, assess transport requirements, prepare a quotation, coordinate authorised services, meet legal obligations, and maintain appropriate business records.
Third-party services
WhatsApp, telephone, email, Facebook, and map links are operated by third parties under their own privacy terms. This static website does not store form submissions in a SAM website database.
Retention and access
Enquiry and transport records may be retained for operational, clinical, legal, billing, and safety purposes. You may contact SAM to ask about personal information associated with your enquiry, subject to applicable law and recordkeeping requirements.
Contact
Privacy questions can be sent to enquiry@airambulance.com.my or discussed by calling +60 11 2572 2351.