Billing and insurance
A clear quotation begins with an accurate understanding of the transfer.
Medical transport costs vary because the route, care level, timing and equipment are different for every patient.
Online quotation request
Send the complete case to our operations team.
Follow a guided five-step form for the requester, route, patient, and transport details.
Quotation factors
What affects the cost of medical transport
Once we understand the patient and journey, the quotation will set out the services being arranged.
- The journey
- Pickup and destination, distance, access, borders or airports, urgency and expected travel time.
- The patient’s needs
- Current stability, mobility, oxygen, ventilation, monitoring, medicines and potential changes during travel.
- The clinical team
- The doctors, nurses or paramedics required, together with equipment and consumables.
- Connected arrangements
- Ground transport, permits, handling, hospital coordination, accommodation and special access.
Payment
From signed quotation to confirmation
Once the quotation is signed, SAM issues an interim invoice. The invoice confirms the amount, payment deadline and secure payment instructions needed before mobilisation.
Accepted arrangements
- PayNow using the official details supplied on the invoice
- Bank transfer using the official SAM account details on the invoice
- Direct billing for approved insurers, assistance companies or TPAs with an established credit arrangement
Never transfer funds using account details received from an unverified source. Confirm any change of payment instruction directly with the SAM coordination team.
Billing questions
What families often ask before confirming
Why are fixed transport rates not published?
The safest transport plan depends on the route, timing, patient condition, crew, aircraft or vehicle, medical equipment, consumables, permits, and hospital arrangements. A case-specific quotation is more accurate than a generic rate.
What happens after I sign the quotation?
After the quotation is accepted, SAM issues an interim invoice showing the amount and payment instructions required to confirm mobilisation.
Can SAM bill my insurer directly?
Direct billing may be available for approved insurers, assistance companies or TPAs that have an established credit arrangement with SAM. A valid letter of guarantee must be emailed and accepted before mobilisation. Coverage decisions remain with the payer.
Which payment methods are accepted?
The source billing process lists PayNow and bank transfer. Use only the payment details shown on an official SAM quotation or invoice.
What happens if the patient's condition changes?
A significant clinical change may require a different crew, equipment, or transport method. SAM will explain any impact on the plan and quotation before proceeding whenever circumstances allow.
Available 24 hours
Ask for a quotation based on the actual journey.
Share the locations, preferred timing and current medical support. Our team will explain what else is needed to prepare a formal quotation.