How to arrange an air ambulance
The essential information families and care teams should prepare when an urgent medical flight may be needed.
Read the guide24/7 emergency ambulance services
Air Ambulance & Cross-Border Medical Evacuation in Malaysia, Singapore & Thailand
SAM Emergency Ambulance Services provides 24/7 air ambulance, ICU ambulance, cross-border medical evacuation and international medical repatriation across Malaysia, Singapore, Thailand and the wider Asia-Pacific region.
Medical evacuation services
Advanced medical support throughout the journey
Our teams include emergency physicians, intensivists, critical-care nurses, paramedics and specialist personnel selected according to the patient’s condition.
Why choose SAM
Why Choose SAM Emergency Ambulance Services?
Clinical capability, cross-border coordination and regional reach for complex medical transfers.
- 1
Doctor-Led Critical Care Transport
Our teams include emergency physicians, intensivists, critical-care nurses, paramedics and specialist personnel selected for the patient’s condition.
- 2
Accredited & Cross-Border Compliant
SAM operates with Malaysian accreditation and complies with applicable Singapore medical transport requirements.
- 3
Strategic Regional Coverage
Our network supports urgent and planned transfers across Singapore, Johor, Melaka, Kuala Lumpur and Penang.
- 4
Regional Air Ambulance Capability
We coordinate regional and international air evacuations through Subang Airport and Seletar Airport.
- 5
Insurance & Medical Assistance Coordination
We support insurers, assistance providers and TPAs with approvals, documentation, Letters of Guarantee and evacuation coordination.
Regional medical network
Connected across major healthcare corridors.
Our network supports urgent and planned transfers across Singapore, Johor, Melaka, Kuala Lumpur, Penang and Thailand. Regional and international air evacuations are coordinated through Subang Airport and Seletar Airport.
MalaysiaSingaporeThailandAsia-Pacific
Discuss your routeEvacuation planning guidance
Prepare for a coordinated medical transfer
Guidance for families, hospitals and insurers arranging air ambulance, cross-border transport, medical documentation and Letters of Guarantee.
Malaysia–Singapore transfer checklist
A practical guide to the documents, clinical arrangements, and handovers involved in a cross-border ambulance journey.
Read the guide
Insurance and medical evacuation
What to ask your insurer, which documents may be required, and why approval should be checked before transport.
Read the guideAvailable 24 hours
Request a medical evacuation assessment.
Speak with our 24/7 medical coordination team about the patient’s condition, transport requirements and destination. We support urgent and planned evacuations.