Clinical needs come first
The patient’s condition determines the medical team, equipment and suitable method of travel.
About SAM
Compassion in action. Life above all.
SAM Emergency Medical Services coordinates doctor-led air ambulance, ICU ambulance, cross-border evacuation and international repatriation.
The part between two care teams matters.
A medical transfer can be an uncertain time for a family. One hospital may be ready to discharge or transfer a patient, while the receiving team, transport and travel arrangements are still being confirmed.
SAM was established to manage that gap carefully. Our clinicians review the patient’s current support needs. Our coordinators arrange the transport, access, documents and timings. Together, they help maintain continuity from the sending bedside to the receiving team.
We support families directly and work with hospitals, insurers, assistance companies and transport providers. Each transfer is considered on its own clinical and practical circumstances.
How we work
Measured decisions. Clear communication. A complete handover.
Preparation protects the journey
Access, timing, documents and receiving arrangements are checked before departure wherever circumstances allow.
Families stay informed
One coordination team provides practical updates and explains the decisions that affect the transfer.
The receiving team is part of the plan
The journey includes a structured clinical handover, not simply arrival at a destination.
Leadership and operations
The people responsible for SAM’s clinical and operational standards.
Founder · CEO
Sam Tan Guan Seng
Sam leads SAM's business direction and the coordination model that connects clinical care, transport operations and regional partners.
Medical Advisor
Dr Puah Ken Lee
Dr Puah advises the team on clinical planning, medical transport requirements and continuity of care between sending and receiving facilities.
Head of Operations
Jannie
Jannie oversees day-to-day case coordination, scheduling and the operational details that connect crews, transport and receiving facilities.
Clinical Governance Officer
Dr XXX
The Clinical Governance Officer supports case review, clinical standards, documentation and continual improvement across SAM's medical transport services.
Director
Zhen Yuhui
Zhen supports company leadership, partner coordination and the operational development of SAM's regional medical transport services.
Chief Physician Assistant / Medical Assistant
Lee Taichi
Lee supports clinical preparation, onboard care and the practical readiness of equipment for complex patient transfers.
Clinical capability
The equipment is important. The decisions around it are just as important.
Monitoring, oxygen, ventilation, infusion support and specialist escorts may be needed during transport. Our role is to understand what the patient is receiving now, what may change during travel, and what must be ready at the destination.
Available 24 hours
Speak with the people who will plan the transfer.
Tell us where the patient is, where they need to go, and what support they are receiving. Our coordination team will explain the next step.