Clinician visit · home assessment
House Call Doctor Service
An in-person medical assessment at home when travelling to a clinic is difficult or unnecessary.
About this service
Care planned for the full journey.
A house call brings a licensed doctor to the patient for non-life-threatening concerns, mobility limitations or follow-up needs. If the assessment shows that hospital care is the safer next step, SAM can also arrange suitable transport.
Every transfer is reviewed individually. The medical team, equipment, transport method and timing are chosen around the patient’s current needs.
When it may help
Patients and situations we can assess
- Acute but non-life-threatening illness
- Mobility-limited or elderly patients
- Post-discharge review and follow-up
- Basic assessment and treatment at home
Clinical support
Capabilities available for the journey
- In-person medical assessment
- Basic examination and treatment planning
- Medication and follow-up guidance
- Referral to clinic or hospital when needed
- Coordination with ambulance transport if escalation is required
- Patient-centred care in a familiar environment
How it works
From the first call to the receiving team
One coordinator keeps the family, clinicians and transport providers working from the same plan.
- 1
Initial assessment
Share the current location, destination, preferred timing, medical report and the support the patient receives now.
- 2
Hospital coordination
We confirm the sending and receiving contacts, acceptance, access and the clinical handover requirements.
- 3
Transport planning
The team selects the crew, equipment, vehicle or aircraft, route, documents and contingency plan, then issues a quotation.
- 4
Evacuation and handover
Care continues from bedside pickup through the journey, receiving-facility arrival and structured clinical handover.
Coverage
Tell us the route you are considering.
House call availability varies by location and clinician schedule, with primary coverage in Kuala Lumpur, Petaling Jaya, and surrounding areas of Selangor.
Ask about your routeCommon questions
About house call doctors
For advice about a specific patient, speak directly with our coordination team.
What conditions are suitable for a house call?
House calls are intended for non-life-threatening concerns, mobility limitations, follow-up needs, and situations where a home assessment is appropriate.
What if the doctor recommends hospital care?
The doctor will explain the recommended next step, and SAM can assist with private ambulance transport when required.
Can I book for the same day?
Same-day availability depends on location and clinician schedules. Contact the coordination team for the earliest available time.
Available 24 hours
Talk through the transfer with us.
Tell us where the patient is, where they need to go, and what support they are receiving. Our coordination team will explain the next step.